Frequently Asked Questions
How do I contact customer service?
You can contact us by emailing Alphadog@support.sparkart.com
I never received my confirmation email after ordering/registering/shipment
Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact Us” page, and send us an email.
Pre-release ordering is available for select items. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship preorder products to arrive at US addresses on or before street date, but cannot guarantee a delivery date.
International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.
Please be aware that release dates are subject to change.
When will I receive my order?
In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. APO addresses have an average transit time of 10-21 days.
Domestic Shipping (US). Our domestic carriers are USPS and FedEx. If FedEx is being used, the “ship to” address may not be a P.O. Box or your order will be considered an “Undeliverable Package” (see the Undeliverable Packages section below). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship.
International Shipping (Outside The US). The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). If you have not received your delivery, you must contact us within sixty (60) days of purchase or we will not be obligated to re-ship. In any event, we are not obligated to reship unless a trackable method of shipping was chosen. Please choose your shipping method carefully. Sparkart will not reship your order due to non-receipt unless you choose International Priority (a trackable shipping method) during checkout. You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes your order will be returned to Sparkart, you will be required to pay a $5.00 return fee, and you will receive a credit for the subtotal of the order but will not be refunded the cost of shipping and handling or (if applicable) gift wrap.
Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact Us page.
What payment methods can I use?
The Alpha Dog Store accepts the following methods of payment for purchases:
Credit cards accepted:
• Credit cards issued by U.S., Canadian and Japanese banks
We do not accept:
• Layaway plan
• Personal checks
• Money orders
• Phone orders
• Credit cards issued by banks outside the U.S., Canada or Japan
• Credit cards with billing addresses outside the U.S., Canada or Japan
Is it safe to use my credit card?
Safeguarding your privacy and confidentiality is of the utmost importance to us. We use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
How will the transaction show on my credit card statement?
The transaction will show as "Sparkart Group, Inc, Oakland, CA."
The amount of your sales tax will be calculated and displayed during the checkout process.
How do I place an order?
To order, simply go to the store website: alphadogfighter.com and start shopping today!
Once you find your desired item, click on "Buy" to add it to your shopping cart. When you're finished shopping, select the "Checkout" link.
What is your return/refund/exchange policy?
Before submitting a request for return or exchange, please note that returns are accepted only under the following conditions:
- The returned item(s) must be received by Clique within 30 days of purchase.
- The returned item(s) must have the original tags attached.
- The returned item(s) must be unworn and in new condition.
If the above criteria is met, please follow these instructions to process your return:
- Send an email to Alphadog@support.sparkart.com requesting a return and include your full name, order number on your Alpha Dog Store receipt and reason for return or exchange.
- A support representative will respond to your request within two (2) business days with instructions on where to send your returned items.
- Once you have shipped your return, please respond to our Support Representative at Alphadog@support.sparkart.com with date you shipped the return and include a tracking number if possible.
- Upon receipt of the return, we will issue a refund to the credit card used for the original purchase. You can expect to see the refund on your billing statement within 2 weeks after the return is received. Please note our refund policy below:
If at any time you are having trouble with your return, please send an e-mail to Alphadog@support.sparkart.com
Items That Cannot Be Returned or Exchanged:
Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
- Underwear or bathing suits
- Any apparel item deemed by Sparkart to show obvious signs of use
- Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Sparkart's part.
Sparkart will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Sparkart (see the Undeliverable Packages section below for details). Sparkart will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
What are these $1.00 charges?
Please note that each time you attempt to register for the fan club or purchase items from the store, the system will attempt to process your credit card payment. The $1.00 "charge(s)" are a normal part of the authorization process. The system seeks a $1 authorization to verify that the credit card is valid.
This authorization "charge" is only a test and will be reversed automatically by your credit card company before you receive your next statement.
My credit card was charged more than once, how do I get a refund?
Each time your credit card is charged successfully, you will automatically receive a billing receipt via e-mail.
Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations.
If you have received more than one receipt, please contact the Alpha Dog Store Support Team and we will promptly issue you the refund(s).
Please be advised that you may only use ONE promotional code per order. Discounts cannot be combined.
PIN Code Redemption Orders
If you received a PIN Code and you are having problems redeeming, please check the below before contacting Customer Service.
If you typed in your code, please check that you are properly entering the number "0", the letter "O", the number "1" or the letter "l" and the number "5" and the letter "S". If you cut and pasted your code from an email, be sure you have not picked up any extra spaces at the end.
How do I change my password?
In order to update your personal information (e-mail, password, address, etc.), please visit the "Account" section of the website.
Make sure to click on "Save Changes" or "Submit" when you are done.
It may also be helpful to try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.
What is my Clique ID Password?
If you are prompted for a Clique ID password when attempting to register an account, your e-mail address is currently registered within our database. Please use any previous password assigned to any other Clique Store or Fan Club you may be registered to.
If you do not remember your password, please click on the "Forgot Password" button.